Fuze for Microsoft Teams allows users to leverage the power of Fuze Meetings from their Microsoft ecosystem. Many Fuze customers depend on Microsoft products for specific flows and scenarios. Our integration with Microsoft Teams gives users the flexibility to use the best solution for a specific scenario, and seamlessly shift between the two platforms.
In order to take advantage of the Fuze integration for Microsoft teams, your users must have the following:
- A Microsoft Teams license
- A Fuze Collab license
- The ability to add third-party applications (detailed below)
If you are unsure if your Fuze licenses include Fuze Meetings for this integration, please contact your Fuze representative.
Getting Started: Adding the Fuze app
Adding the Fuze integration to your Teams user account is as simple as a few clicks.
- Login to Microsoft Teams and navigate to the Apps icon near the bottom of the left-hand navigation pane.
- In the Apps Search bar, enter Fuze.
- Select the Fuze tile.
- Select Add.
- After adding the Fuze integration, you are redirected to a chat with the Fuze bot. From here, the bot will get you started with supported commands and other helpful information.
Adding Fuze to a Team or Chat
Once the Fuze bot integration has been added to your user account, you can interact with the bot via the chat to login/logout of Fuze or start a meeting. However, we recommend that you also add the Fuze bot to specific Teams/channels or chats.
Add the Fuze bot to Team channels or individual chats through the following methods:
Option 1 - Direct Add
In the chat bar in a Team channel or individual chat, as soon as you type “@Fuze” a pop up is displayed that prompts you to add Fuze. Click add, and the Fuze bot commands are now usable for all users in the channel/chat it was added to.
Example: Fuze bot added to an individual chat
Option 2 - Adding from the Gallery
Another way to add the Fuze bot integration to a specific Team or chat is to navigate to the Apps menu → Fuze app per the Getting Started instructions. Now, you will see a dropdown menu under the Add prompt, which allows you to select a specific Team or chat.
Adding the Fuze integration to a team or chat redirects you automatically to the chat in question, where the Fuze bot will introduce the available commands for use.
Microsoft Teams administrators should note that for end-users to add the Fuze integration at will, your Teams apps settings must not block users from adding Fuze. You can review your Teams apps settings in the Microsoft Teams Administration Center.
Navigate to Teams apps → Permission policies. You may have a Global (Org-wide default) policy in place, or have multiple security groups allowing specific users various levels of access to different applications. Unless your users (or a subgroup of users) are specifically blocked from the Fuze app through these policies, they will be able to add and utilize the integration at any time, without an administrator’s intervention.
Troubleshooting Tip: If users are not able to find the Fuze app in a search or add via direct link, the first step should be to check your tenant’s app permission policies.
Fuze for Teams: Bot Command Overview
The Fuze bot integration offers several basic commands to help you leverage Fuze Meetings.
When interacting with the Fuze bot directly in its own private chat, you simply need to type the command itself. When using a Fuze bot command in a chat or Team channel, enter “@Fuze” before you enter the command (for example, “@Fuze meet”).
Meet - start an instant meeting. A Fuze meeting ID is generated automatically. If any text proceeds the “meet” command, it will be used as the meeting’s title.
Login - login to Fuze. If you are not already logged into Fuze when trying to start a meeting in another channel or chat, the Fuze bot will first prompt you to log in to the Fuze platform.
Logout - Log out of Fuze
Help - See the list of available Fuze commands
Pinning Fuze to the Sidebar
To make it easier to find and interact with the Fuze bot, you can pin the Fuze app to your sidebar in Teams.
- Navigate to the sidebar and click the ●●● icon.
- Search for and select the Fuze app.
- Selecting the Fuze app will temporarily add it to your sidebar. To keep the Fuze app on the sidebar permanently, right-click the Fuze app icon and select Pin.
Now the Fuze app will be pinned to your sidebar until you choose to unpin it.
Pinning Fuze chat
In addition to pinning the Fuze app to your sidebar, you can also pin your private chat with the Fuze bot in the Chat menu.
Simply navigate to your chat with Fuze and either right-click or select the ●●● icon to view more options. Then select Pin to keep your Fuze chat pinned to the top of the screen.