This article describes features and improvements available in the latest versions of Fuze for Salesforce. To gain access to the Fuze for Salesforce integration, navigate to the Fuze Marketplace.

Depending on your company’s settings and your permissions, you may have some or all of the features described below.

Fuze for Salesforce 5.5

If you are upgrading from Fuze for Salesforce 5.1.1, you will first have to upgrade to version 5.3. Once that upgrade is complete, you can then proceed to upgrade to the latest version.

Fuze for Salesforce 5.5 introduces the following new features:

Automatically maximizes the Fuze for Salesforce window during an incoming call

When receiving an incoming call while Fuze for Salesforce is minimized, users will notice the Fuze for Salesforce window will automatically expand to display the call details.

Introduced support for Chromium Edge

Fuze for Salesforce now supports Microsoft's Chromium-based Edge web browser.