Fuze Discover is a powerful analytics engine designed to provide a deeper understanding of your business, and how you communicate. Evaluate usage trends, workforce performance, customer engagement, and employee adoption through enhanced dashboards and visualization, standard and customized reports, and ad hoc analysis.
How to Access Fuze Discover
Fuze Discover is accessible within the same user interface as Fuze View. Any user enabled with a Fuze Discover license can access the tool by clicking “Start Exploring” or by visiting https://data.fuze.com/discover.
Fuze Discover provides several folders that contain prebuilt “Looks” (a saved view or report) and “Dashboards” (a collection of multiple Looks on a single page).
You can view the Looks and Dashboards at any time. You can also export and schedule them to email on a recurring basis. Looks and Dashboards can also be refined to better meet your needs and saved to your own personal Space.
Explore your Organization's Data
If you wish to build custom, ad hoc reports beyond what is presented in the prebuilt dashboards, you can do so via the “Explore” tools. Explores allow you to add data fields (e.g. queue name, username, etc.) and measures (e.g. count calls, connect time (minutes), etc.), set filters (e.g. calls ended month to date), and pick from a number of different visual options including bar charts, line graphs, and scatter plots. Explores can be used on an ad hoc basis or they can be saved as a Look that you can come back to or schedule.
Create Your Own Dashboards
You can create your own Dashboards by adding one or more saved Looks. You can also add in text boxes to describe a group of Looks and/or create page breaks on the Dashboard.
Export and Schedule Data
Fuze Discover allows you to export Looks and Dashboards in PDF or CSV format.
You can schedule prebuilt Looks and Dashboards as well as saved Looks and Dashboards as a PDF or CSV to your email. You can also add other email addresses to receive the file(s).
The Sales Manager Dashboard is comprised of Looks designed to capture Call and Meeting data relevant to Sales and Operations Managers in a predominantly outbound calling environment.
Individual Access to Fuze View
Users can now view their own data including their aggregate call, meeting, and chat usage as well as the usage logs without the need for any assigned roles or permissions by visiting https://data.fuze.com.
See the following articles for more in-depth details and explanations about how to use Fuze Discover:
- Key Terms
- Fuze Discover Use Case Examples
- Exploring Data
- Creating Visualizations and Graphs
- Saving and Editing Looks
- Create your own Dashboard
- Editing Dashboards