Fuze Discover is a powerful analytics tool that is designed to help you gain insights into your organization using historical data ranging from 24 hours ago to 2 years old.
You can comprehensively evaluate metrics like usage trends, workforce performance, customer engagement, sales metrics, employee adoption, and much more.
Starting from a series of prebuilt reports that are organized into theme-based dashboards, you can explore the data behind reports, customize or build your own reports using a variety of data sets, share saved reports and dashboards, and configure Discover to automatically run and export reports on a schedule you define.
Key Components of Discover
The following sections describe the key components you need to understand before you get started with Discover.
Dashboards are collections of one or more saved reports. In Discover, saved reports are called Looks.
Discover includes several pre-built dashboards for your convenience, and you can build, save, and share your own.
Looks are created by applying parameters, filters, and visualizations (e.g., charts) to data sets.
Explores are data sets (like calls, meetings, and product adoption) that are comprised of Dimensions and Measures you use for analysis and as the basis for building Looks.
Dimensions and Measures
Dimensions are data points (e.g., Device Type) in an Explore. Measures are parameters (e.g., Count) that you apply to Dimensions in an Explore.
How to Access Fuze Discover
If you have a Fuze Discover license, you can access it from the Data tab of the Hub, via the Fuze Discover button at the top of the screen (shown below), or the banner at the bottom with a button labeled Start Exploring. You can also navigate to Discover directly at https://data.fuze.com/discover.
Requirements and Permissions
You can use Fuze Discover in the current, and 1 previous major version of most popular web browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari.
If you want to learn more about obtaining a Fuze Discover license, contact Fuze Support.
If you have a Discover license and would like to know how to add Discover users, see our Administrator guide here.
A collection of data sets that users can query. Fuze Discover currently has three Explores based on different sets of data: Calls, Meetings, and Queues.
A groupable field used to filter query results. Examples of dimensions include:
- an attribute, which has a direct association to a column in an underlying table
- a fact or numerical value
- a derived value, computed based on the values of other fields in a single row
A field that uses an aggregate function, such as COUNT, SUM, AVG, MIN, or MAX. Any field computed based on the values of other measure values is also a measure. Measures can be used to filter grouped values.
A Look is a saved report built in an Explore that can be retrieved by name and shared with other people in the organization. Looks can also be added to Dashboards.
A collection of saved Looks displayed like tiles together on one page.
You can restrict the data you’re viewing to items of interest by adding filters. For example, you might limit the results to certain dates, customers, locations, or anything else that is part of your data. Any field in your Discover instance can become a filter.
Multiple dimensions are often easier to look at when you pivot one of the dimensions horizontally. After clicking “Pivot” for a particular dimension, each value in the dimension will become a column in your Look. This makes the information easier to consume visually, and reduces the need to scroll down to find data.