The safety of everyone at your organization is as important to us as it is to you. As a result, our approach to contacting emergency services using Fuze Desktop and Fuze Web is as follows.
Fuze Desktop and Web
In countries and global regions where it is possible, Fuze Desktop and Fuze Web register and provide location details automatically to the emergency responders answering the call. Location details are derived from the Fuze user profile that makes the emergency call.
For emergency calls, we strongly advise the use of a non-Fuze calling method, such as a cell phone, desk phone, or home phone instead of Fuze Desktop or Fuze Web. This prevents scenarios where the caller is not present at the Fuze user profile address at the time of the call.
After you sign in to Fuze, the Emergency Services precautionary message is displayed to help keep you informed of this, and you must agree to the precautionary message shown below.
If a call is placed to a recognized emergency number (e.g., 911) using Fuze Mobile, the app automatically attempts to switch to the mobile device’s native dialer so that the call can be made using the carrier’s network. This depends on the carrier’s terms and network availability at the time of the call.
This means that emergency calls cannot be made using Fuze Mobile. When contacting emergency services, a non-Fuze calling method, such as a cell phone, desk phone, or home phone must be used instead.
To help keep Fuze Mobile users informed of this, anyone who signs in to Fuze Mobile must agree to the precautionary message shown below.
Emergency Call Notifications - IT Administrators
When an emergency call is placed, the administrator for that location receives an email notification containing the details about which extension placed the call and the time the call was placed.
In the United States, Fuze includes specific floor or zone information in email notifications based on IP ranges you provide if your state requires that information for e911 calls. Please contact your Fuze representative to configure or enable this feature.
An emergency call was placed from the following
Device Caller ID: 8598675309