The safety of everyone at your organization is as important to us as it is to you. As a result, our approach to contacting emergency services via Fuze Desktop and Web is as follows.
Fuze Desktop and Web
In countries and global regions where it is possible, Fuze Desktop and Fuze Web automatically register and provide location details (derived from the Fuze user profile from which the call originates) to the emergency responders answering the call.
For emergency calls, however, we strongly advise the use of a non-Fuze calling method, such as a cell phone, desk phone, or home phone instead of Fuze Desktop or Fuze Web.
This helps to avoid scenarios in which the caller is not present at the address stored in Fuze at the time of the call.
To help keep Fuze Desktop and Fuze Web users informed of this, anyone who signs in to Fuze must agree to the precautionary message shown below.
If a call is placed to a recognized emergency number (e.g., 911) using Fuze Mobile, the app automatically attempts to switch to the mobile device’s native dialer so that the call can be made via the carrier’s network. This depends on the carrier’s terms, and network availability, at the time of the call.
This means that emergency calls cannot be made using Fuze Mobile. When contacting emergency services, a non-Fuze calling method, such as a cell phone, desk phone, or home phone must be used instead.
To help keep Fuze Mobile users informed of this, anyone who signs in to Fuze Mobile must agree to the precautionary message shown below.
Emergency Call Notifications - IT Administrators
In the event that an emergency call is placed, the administrator for that location will receive an email notification containing the details about which extension placed the call, and the time the call was placed.
If your state (US only) requires it for e911 calls, Fuze can also include specific floor or zone information in email notifications based on IP ranges you provide.
Please contact your Fuze representative to configure or enable this feature.
An emergency call was placed from the following
Device Caller ID: 8598675309