This article describes new features and improvements available in the latest versions of Fuze Desktop and Fuze Web.
Current supported versions of Fuze include 5.14, 5.13, and 5.12.2. If you are an IT administrator, you can visit the Hub to view your deployment settings. Depending on your company’s settings and your permissions, you may have some or all of the features described below.
For details about whats new with Fuze Mobile click here.
Fuze 5.14 introduces the following new features for Desktop and Web:
Native Windows 10 Notifications
On Fuze Desktop 5.14 and later, Fuze uses native Windows 10 notifications instead of Fuze-generated notifications. This means that you can use the full set of Windows settings to configure the look, behavior, timing, and style of your Fuze notifications.
Additionally, Fuze adheres to your Focus Assist rules so do not need to manually enabled Fuze's Do Not Disturb setting. Your Fuze notifications will be automatically suppressed by Focus Assist.
If you're not familiar with configuring your Windows notifications, see Take control of your notifications in the Windows action center on the Windows community to get started.
See the article Notification Settings for more details.
Sennheiser Headset Support
Fuze now supports the Sennheiser DW1 Pro ML (OfficeRunner) headset, including Human Interface Device (HID) features.
Fuze 5.13 introduces the following new features for Desktop and Web:
Call or Chat with a single click from Office Apps
If you are using Fuze Desktop for Windows with our Microsoft Office integration to show Fuze presence and contact information directly in native Microsoft Office apps like Outlook, you can now also start a Fuze call or jump to a Fuze chat conversation with a single click. Simply click any chat button, phone button, or phone number to seamlessly chat or call Fuze contacts. If you’re not already using the Windows integration, click here to learn more.
Fuze 5.12.2 replaces Fuze 5.12 and resolves the following issues:
- If you sign in to Fuze Desktop 5.12, an error message stating that voice calling may incorrectly appear.
- If you are on Fuze Desktop 5.11 or later and you place a call on hold, the Resume and Hang up buttons are reversed when you hover your mouse cursor over the Resume button. This has been reverted in 5.12.2.
Improved meetings technology and EOL
As part of our ongoing efforts to improve your experience with Fuze, we’re upgrading the technology that powers Fuze Meetings. The end result will be more stable, higher-quality meetings, including fewer issues with audio, video, screen sharing, or joining.
The new Fuze Meetings technology is only compatible with Fuze Desktop versions 5.6 and later. For these reasons, Fuze is declaring the end of life for Fuze Desktop 5.5 and all earlier versions as of December 31, 2019. See the article EOL Announcement for Fuze Desktop Versions 5.5 and Earlier in Fuze Community for more details.
Fuze 5.12 introduces the following new features for Desktop and Web:
Quiet mode is now displayed in Fuze Desktop
We recently introduced Quiet Mode in Fuze Mobile so you can silence all notifications (including calls) from Fuze during periods outside of their working hours or when they want to unplug. When you are in Quiet Mode, your Quiet Mode status is now displayed in Fuze Desktop and Fuze Web.
If you use macOS Catalina, read Screen sharing in Fuze on macOS Catalina.
Support for macOS Catalina 10.15
The latest version of macOS 10.15 (Catalina) was released on October 7 2019. Fuze Desktop now supports macOS 10.15. Some features introduced with macOS 10.15, such as Dark Mode, may not be supported.
Per our SLA, Fuze supports the three most recent versions of macOS. Fuze will no longer support macOS 10.11 (El Capitan) with the introduction of Fuze Desktop 5.14, planned for December 2019. Additionally, support for macOS 10.12 (Sierra) will end in early 2020. Please consider upgrading to a more recent operating system such as macOS 10.13 (High Sierra).
Fuze 5.11 introduces the following new features for Desktop and Web:
Single Size Profile Pane
To optimize your ability to view details and interact with your colleagues, we’ve improved the Profile pane to remain the same size, no matter how large or small you make the Fuze Desktop window.
Phone Number Formatting
We have improved phone number formatting to display consistently throughout Fuze Desktop to improve how
Fuze 5.10 introduces the following new features for Desktop and Web:
Fuze helps you work from anywhere, but network quality and speed can vary greatly when you’re on the go. You can now use Fuze Checkup to ensure that your current setup can reliably support calls and meetings (and that your account is configured correctly to do so).
For more information about running and understanding the information provided by Fuze Checkup, see this article.
In addition to the enhancement described above, we've also improved the mini controller to show which line is ringing if you have more than one phone number (DID) configured in Fuze.
Fuze 5.9 introduces the following new features for Desktop and Web:
Simplified Audio Controls in Meetings
Running or participating in a meeting can be hectic. Configuring your audio shouldn’t be. To help make your meetings even easier, we’ve moved all of your audio settings into a single Audio menu, accessible directly on the Meeting toolbar. Everything you need to control your audio experience, including audio device selection, dial in and “call me” features, Audio on or off, and mic and speaker selection can now be accessed in this easy-to-use menu.
See Who’s Talking on Calls
Fuze 5.7 introduces the following new features:
Easily access your audio devices on calls
If you’re multitasking and you don't have the Fuze window up while you’re on a call, we’ve made it easier than ever for you to change your audio device directly from the mini controller so that you do not need to navigate back to the Fuze app.
Text formatting in chat
Fuze Desktop 5.6
Fuze Desktop 5.6 introduces the following new features:
Switch phones while on a call
Additional features in 5.6:
- Ability to disconnect an expired connected account
- Recent conversation history is now stored locally for quicker application launch
Fuze Desktop and Web 5.5
Fuze Desktop and Web 5.5 introduces the following new features:
This release of Fuze Web is a minor release that includes the following improvements:
- Enhanced the workflow for external meeting invitees (meeting guests that do not have a Guest account) that are joining via a non-Chrome web browser.
- External meeting invitees (meeting guests that do not have a Guest account) that are using Google Chrome to join via web.fuze.com can now allow Fuze to use the microphone and camera upon joining.
Fuze Desktop 5.3.1
Fuze Desktop 5.3.1 is a minor release that includes the following improvements:
- Fuze no longer modifies the default value stored in the chat application registry key (Windowstm only).
- Incoming Caller Name is now displayed along with the DID on Polycom devices for calls received from a Fuze Desktop caller using the click-to-call feature.
- Application-level stability enhancements and other improvements (including a more robust notification layer) to support the Fuze Desktop experience.
Fuze Desktop 5.3
Fuze Desktop 5.3 introduces the following new features:
- Ability to look up all contacts from the directory service that is affiliated with Google or Office 365 accounts you connect to Fuze.
- Ability to schedule webinars in Fuze Desktop instead of on the Fuze website.
- Enhancements for uploading Microsoft OneDrive files in Chat conversations and Meetings.
- Support for sending links to Google Drive files in chat conversations.
- A variety of new and improved in-app quality notifications.
View the Fuze Desktop 5.3 Whats New video.
See the full Fuze Desktop 5.3 Release Notes for more details.
We are excited to introduce the ability to make calls using Fuze Web!
You can now make and receive calls in Fuze Web using your computer audio or headset. The addition of calling in Fuze Web makes it a complete web experience that offers internal and external calling capabilities with zero downloads!
With the introduction of calling for Fuze Web, the following call-related features are introduced:
- Make and receive Fuze-to-Fuze calls.
- Make and receive external calls using a telephone number.
- Softphone support is extended to Linux and Chrome OS devices.
- While on a Fuze-to-Fuze call, you can add video or screen share.
- Video Calls now start like phone calls. A 'ringing' screen is displayed to call recipients.
- Contact Center agents can receive calls from their queues directly in Fuze Web.
See the full Fuze Web - December 2018 Release Notes for more details.
Forthcoming features in Fuze Web (currently available on Fuze Desktop) include:
- Create ad-hoc conference calls.
- Receive incoming call notifications if Fuze Web is not open.
- Use advanced headset controls.
- Use the floating mini controller while on calls.
Fuze Desktop 5.2
Fuze Desktop 5.2 introduces the following new features:
- If your're on a Fuze-to-Fuze voice call, you can now promote your to a video call, or you can share your screen.
- When you start a meeting, Fuze now displays a ringing screen to people you invite to the meeting, similar to phone calls.
- When you're in a meeting, you can now search for people to invite, invite guests, external contacts, and/or rooms (if enabled), directly from the participants list.
- Connect your Microsoft OneDrive account to preview OneDrive document links while chatting on Fuze Desktop.
See the full Fuze Desktop 5.2 Release Notes for more details.