This article provides troubleshooting tips for audio and microphone issues when using Fuze Desktop and other Fuze apps with a Virtual Desktop Infrastructure (VDI) or Remote Desktop Infrastructure (RDI).

Related Fuze Error Message

Fuze is not optimized to use audio on a remote desktop or virtual machine.

Summary

If you are accessing Fuze Desktop with a remote desktop or if Fuze is installed on a virtual machine, and Fuze is configured to use a Remote Audio source (Profile menu > Settings > Audio/Video), Fuze may generate a message stating that this type of audio configuration is not supported.

Possible Issues

One or more of the following issues may occur under these circumstances:

• You may experience poor or no audio or video on calls and in meetings.
• Some calls may fail.

Resolution

Avoid using Fuze apps with a remote audio source such as VDI or RDI.

If you require assistance in changing to non-remote audio, we recommend contacting your IT department to assist you.

Looking for instructions configuring a non-remote audio source? See Audio & Video Settings.