This article provides tips for troubleshooting USB Bluetooth devices with Fuze Desktop and other Fuze apps.

Related Fuze error message

[Device Name] should be connected using a USB dongle instead of built-in Bluetooth.

Summary

The bluetooth audio device you are using must be connected with the manufacturer and hardware-specific USB dongle that came with your device.

Possible Issues

One or more of the following issues may occur under these circumstances:

• You may not be able to hear audio on calls or meetings, or other people on calls may not be able to hear you (if your device includes a microphone).
• Undesired background noise may be heard on calls.
• Bluetooth Human Interface Device (HID) controls, such as buttons or other on-device controls may not operate correctly.

Resolution

Connect your device to your computer with the manufacturer and hardware-specific USB dongle that came with your device. Avoid using your computer's native bluetooth features to connect.

Alternately, you can select different devices with the Microphone and Speakers drop-down menus in the Audio/Video section of the Settings screen (Profile menu > Settings > Audio/Video).