This article provides tips for troubleshooting USB Bluetooth devices with Fuze Desktop and other Fuze apps.
Related Fuze Error Message
[Device Name] should be connected using a USB dongle instead of built-in Bluetooth.
The Bluetooth audio device you are using must be connected with the manufacturer and hardware-specific USB dongle that came with your device.
When using a Bluetooth headset, please ensure your device is fully charged in order to avoid any call or meeting disruptions.
One or more of the following issues may occur under these circumstances:
- You may not be able to hear audio on calls or meetings, or other people on calls may not be able to hear you (if your device includes a microphone).
- Undesired background noise may be heard on calls.
- Bluetooth Human Interface Device (HID) controls, such as buttons or other on-device controls may not operate correctly.
Connect your device to your computer with the manufacturer and hardware-specific USB dongle that came with your device. Avoid using your computer's native bluetooth features to connect.
Alternately, you can select different devices with the Microphone and Speakers drop-down menus in the Audio/Video section of the Settings screen (Profile menu > Settings > Audio/Video).
To ensure your audio settings are configured properly, you can test your Fuze setup. For additional information, please refer to Fuze Checkup.