This article provides troubleshooting tips for audio issues experienced as a result of a microphone being muted outside of the Fuze application.
Related Fuze error message
A connection has been established, but your microphone may be muted separately from Fuze.
Fuze may generate the above error message if an active, but muted, signal is received from your microphone.
If you're on a call or in a meeting and other people cannot hear you, even though your microphone in Fuze is not muted.
Check your microphone settings in your computer's operating system and on your microphone device (if applicable) and unmute if muted. If you continue to experience an error message or side effects, contact your IT department to assist you further.