This article provides troubleshooting tips for audio issues experienced when using an HDMI audio device.

Related Fuze Error Message

Fuze is not optimized for use with HDMI audio devices.

Summary

If Fuze is configured to use an HDMI audio source (Profile menu > Settings > Audio/Video), a message may be generated stating that this type of audio configuration is not supported.

Possible Issues

One or more of the following issues may occur under these circumstances:

• A loud, pervasive echo may be experienced on calls.
• Choppy or one-way audio may be experienced on calls and meetings.

Resolution

Use Fuze apps with non-HDMI audio devices.

If you require assistance configuring your audio devices, we recommend contacting your IT department for assistance.

To ensure your audio settings are configured properly, you can test your Fuze setup. For additional information, please refer to Fuze Checkup.