Salesforce is among the most popular Customer Relationship Management (CRM and actually more) platforms today, according to Gartner and most analyst firms. As Salesforce continues to widen its market share year after year, Fuze continues to invest in its integrations with Salesforce.
As part of its product suite, Fuze offers an app that runs inside Salesforce to help sales and support organizations work more efficiently. Many of our customers already use it, and here at Fuze our sales team uses it as well.
If your sales or support organization uses Salesforce every day, Fuze for Salesforce automatically tracks, matches and logs calls on your behalf, so you can focus on being productive and making your calls successful.
See the following articles for more details:
- Signing In and Out
- The Fuze Interface
- Making and Receiving Calls
- Searching for a Contact
- Matching Caller ID to Contacts and Leads
- Call Management
- Adding Notes
- Call Logs
- Completing a Call Log
- Discard a Call Log
- Restore a Discarded Call Log
- Modifying Call Log the Subject Line
- Linking a Call Log to a Salesforce Case, Contract, or Opportunity
- Support Case Linking
- Additional Call Options
- Technical Support