Depending on the configuration your IT Administrator has selected for you in Fuze Hub, all of your calls, a random selection of calls, or no calls are recorded unless you manually record them.
If you have been granted permission to listen to call recordings by your IT Administrator, you can listen to any recording created for department(s) you are assigned to in Fuze Portal (e.g., Support).
If you are an IT Administrator, details about how to configure permissions can be found in Fuze Community.
Call recordings are retained for 60 days by default however, the length of retention can also be controlled by your IT Administrator in The Hub.
To listen to call recordings
- Log in to Fuze View by navigating to data.fuze.com.
- Enter your Username and Password.
- Click Sign In. You are logged in to the Fuze View section of Fuze Data.
- If you know the department you want to access, search for it by name. If you do not know which department(s) you have access to, click the "# Departments" link under the What data can I access? heading.
- On the Departments tab, click the department row you want to access.
- On the Department screen that appears, navigate to the CALL LOG tab.
- If a call recording exists for a call, a VIEW button appears under the RECORDINGS column.
- Click VIEW to open the Call Recording dialog.
- Click the Play button to listen to the recording, or Download to download the recording in .WAV format.
- Click DONE or "X" to close the Call Recording dialog.