Welcome

What is Fuze? Fuze is a unified communications platform that is designed to simplify the way people work. Fuze powers business conversations through a secure and reliable global platform that unifies voice, video, and messaging into a single application.

As a Fuze Guest, you can chat with people and groups, share files, and attend meetings with anyone at the organization that invites you to join.

Here are some more details about actions that Fuze guests can and cannot perform:

Guests Can

Guests Cannot

Sign in to Fuze Web, Desktop, and Mobile Join groups by invitation Join meetings and video calls Screen share during meetings Chat with users who: You invite to one-on-one conversations Are members of groups they’ve been invited to join Create groups and invite Fuze contacts (i.e., users who have invited the guest to chat, or members of groups the guest has joined)   Access a limited set of guest-specific settings

See everyone in the corporate directory Invite other guests Rename, archive, or delete groups Remove other members from groups Make and receive phone calls Start or schedule Meetings

Depending on preference and policies, some companies who use Fuze may not allow guest users. Additionally, guest features are not currently available for companies that require HIPAA compliance.

Read on to learn more about Fuze features, and how to get started.     

• Getting Started
• Sign Up
• Fuze Desktop and Fuze Web Overview
• Chat
• Starting or Joining a Meeting
• Audio & Video setup before Meetings
• In Meetings
• Profile menu
• Settings

Getting Started

When someone invites you to use Fuze as a guest, an email is automatically sent to you that includes a link that you can use to sign up and start using Fuze.

If you did not receive the sign up email in your inbox, please check your Spam or Junk folder.

Sign Up

If you would like to sign up for Fuze (not as a guest) and access all available features, we recommend contacting your IT administrator for assistance.

When you click Join the Conversation, a web browser opens, and you’re brought to the Welcome screen where you can set up your Fuze account.

To create your account:

1. Enter your email and create a password that you can use to access Fuze.

2. Click Join. A contact information form appears where you can enter some basic details about yourself that people in the organization that sent the invite can use to collaborate with you.

The following details are required:

• First name
• Last Name
• Company name

3. Click Done. Your Fuze account is created and Fuze Web opens.

Note: You can also download Fuze Desktop for Windows or Mac, and you can download Fuze Mobile for iOS or Android

Fuze Desktop and Fuze Web Overview

Fuze products are designed to be consistent and intuitive so that you can let work flow. Whether you are using Fuze Desktop, Fuze Web, or Fuze Mobile, you’ll likely find it easy to chat or meet without assistance, but to help you get started, here is an overview of the layout and some key areas of Fuze:

Chatting

As a Fuze guest, you can chat with groups to which you are invited, or one-on-one conversations people start with you. You can also start a one-on-one conversation with anyone in a group you’ve joined.  

To chat with a person or group:

1. Open Fuze.
2. Search for a person or group (or click a conversation)
3. Enter a message
4. Click Send.

You can also add the following to your message:

Icon	Action
	Type @ before a person or group’s name to alert people to your message. For example, @groupname.
	Share content with a person or group.
	Add some expression from our emoji library.

 

Starting or Joining Meetings

To start a new meeting with another person, use the Search bar for them and click the Meet button to the right of their name.

If the meeting is already scheduled, click the Meetings menu and click the meeting that you want to join.

You can also join a meeting by opening the Meetings menu, then click Join Meeting, and enter the meeting ID number, and click Join.

Audio and Video Setup Before Meetings

Before you join each meeting, a window appears that allows you to configure audio and video settings.

In Meetings

When you’re in a meeting, you’ll see tiles for other participants whether they are on video, voice-only, or they are dialed in.

From the meeting toolbar at the bottom of a meeting, you can control your mic, audio, and video, and you can add people, chat, or create a shared note with everyone in the meeting.

Click the More menu at the lower right of the meeting to access everything from meeting info, to settings, help, recording, and more.  

Click Share to open features to share your screen, files, or collaborate with a whiteboard.

Profile Menu

The Profile menu is where you manage and configure Fuze Web, Desktop, and Mobile settings.

Use the Profile menu to set your presence, update your avatar, sign out, and access settings window.

  

Settings

The Settings screen includes several areas where you can configure your Profile, Audio/Video settings, Notifications, Connected accounts, and App Behaviors.