Welcome
What is Fuze? Fuze is a unified communications platform that is designed for the way people work. Fuze powers business conversations through a secure and reliable global platform that unifies voice, video, and messaging into a single application.
As a Fuze guest user, you can chat with people and groups, share files, and attend meetings with anyone at the organization that invites you to join.
Here are some more details about actions that Fuze guests can and cannot perform:
Guests Can |
Guests Cannot |
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Depending on preference and policies, some companies who use Fuze may not allow guest users. Additionally, guest features are not currently available for companies that require HIPAA compliance.
Read on to learn more about Fuze features, and how to get started.
Getting Started
When someone invites you to use Fuze as a guest, an email is automatically sent to you that includes a link that you can use to sign up and start using Fuze.
Sign Up
When you click Join the Conversation, a web browser opens, and you’re brought to join.fuze.com where you can set up your Fuze account.
To create your account:
1. Enter your email and create a password that you can use to access Fuze.
2. Click Join. A contact information form appears where you can enter some basic details about yourself that people in the organization that sent the invite can use to collaborate with you.
The following details are required:
- First name
- Last Name
- Company name
3. Click Done. Your Fuze account is created and Fuze Web opens.
Note: You can also download Fuze Desktop for Windows or Mac here, and you can download Fuze Mobile for iOS or Android.
Fuze Desktop and Web Overview
Fuze products are designed to be consistent and intuitive so that you can let work flow. Whether you’re using Fuze Desktop, Fuze Web, or Fuze Mobile, you’ll likely find it easy to chat or meet without assistance, but to help you get started, here’s an overview of the layout and some key areas of Fuze: 
Chat
As a Fuze guest, you can chat with groups to which you are invited, or one-on-one conversations people start with you. You can also start a one-on-one conversation with anyone in a group you’ve joined.
To chat with a person or group, simply open Fuze, Search for a person or group (or click a conversation), enter a message, and click Send.
You can also add the following to your message:
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Add ‘@’ to a person or group’s name to alert people to your message (“@groupname”). |
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Share content with a person or group. |
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Add some expression from our emoji library. |
Start or Join Meetings
To start a new meeting with another person, Search for them and click the Meet button to the right of their name.
If the meeting is already scheduled, open the Meetings menu and click the meeting you want to join.
You can also join a meeting by opening the Meetings menu, then click Join Meeting, and enter the meeting ID number, and click Join.
Audio and Video Setup before Meetings
Before you join each meeting, a window appears that allows you to configure audio and video settings.
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In Meetings
When you’re in a meeting, you’ll see tiles for other participants whether they’re on video, voice-only, or they’re dialed in.
From the meeting toolbar at the bottom of a meeting, you can control your mic, audio, and video, and you can add people, chat, or create a shared note with everyone in the meeting.
Click the More menu at the lower right of the meeting to access everything from meeting info, to settings, help, recording, and more.
Click Share to open features to share your screen, files, or collaborate with a whiteboard.
Profile menu
The primary location where you can configure and manage Fuze Web, Desktop, and Mobile settings is the Profile menu.
You can set your presence, update your avatar, sign out, and access settings window via the Profile menu.
Settings
The Settings screen, shown below, includes several subsections in which you can configure your Profile, Audio/Video settings, Notifications, Connected accounts, and App Behaviors.
