Fuze creates a call log if the Caller ID can be matched to an existing contact. Call logs are used to track and document interactions during calls.
You can note the reason for a call, add conversation notes, track action items for yourself, etc.
You can also retroactively edit call logs you’ve created at any time.
If a call log cannot be saved for any reason, Fuze automatically provides you with the ability to attempt to force Salesforce to save the log.