In the Audio/Video section of the Settings screen you can configure, test, and set your default camera and audio devices that Fuze Desktop uses for calls and video meetings.
Note: You can click ESC to exit and save your changes at any time.
The following sections provide more detail about each of the settings areas.
In the Microphone & Speaker section, you can select and test the microphone and speaker or other audio device that Fuze uses by default for calls and meetings.
Note: You can also change these options on-the-fly via the audio and microphone settings in the calls and meetings screens.
To configure your Microphone or speakers
Open the Audio & Video drop-down list, and select your microphone from the Speaking via menu, and your speaker (or headset) via the Listening via menu.
Note: If you do not see your external USB or Bluetooth device in the audio options drop-down lists, ensure that they are connected to your computer and turned on.
Test your microphone and speakers
Speakers — Simply click TEST and listen for the chime.
Microphone — Speak into your microphone and look for the green sound level bar.
Advanced Microphone Options
For the selected microphone device, you can also configure advanced options by expanding the Advanced area.
- Use the buttons on your headset to answer and control calls — If you are using a headset that has buttons for controlling calls, you can enable this setting to control Fuze calls via your headset.
- Acoustic echo cancellation — improves voice quality by preventing echo.
- Automatic gain control — automatically adjusts microphone sensitivity based on where participants are seated, making the conversations clearer for all participants
Tip: If you're using a device with built-in microphone and speakers (e.g., a laptop), we recommend enabling both Acoustic echo cancellation and Automatic gain control for the best experience.
In the Camera Settings section, you can test and select the camera Fuze Desktop uses for meetings.
To test and configure your camera
Click Change. The Audio & video (green room) screen appears, which includes options to select and test your audio and video devices. See the article Audio & Video preview for more details.
Advanced Camera Options
The Advanced Camera Options allow you to configure your video settings based on your bandwidth requirements.
By default, Fuze uses Good (SD) video quality, but you can select your video settings based on your bandwidth (internet connection speed) and connection quality using the information provided for each option.
Tip: If you are experiencing issues with audio or video quality during meetings, try adjusting this setting.
When this setting is enabled, a preview window (also known as a green room) appears before you join each meeting. This allows you to adjust your video and audio settings before joining.
See the Audio & Video preview article for more details.