If you've forgotten your voicemail PIN, you can easily reset it through the Fuze Portal.
1. Begin by logging into the Fuze Customer Portal here: https://portal.thinkingphones.com
2. After logging in, you'll see the Fuze Portal Home Page.
3. Navigate to the Voicemail Settings tab, shown below.
4. To change your voicemail PIN, click Change PIN as shown below.
You'll be presented with the pop-up pictured below.
Type your new voicemail PIN in the text box and click OK.
Your PIN must be a minimum of 4 digits. For security reasons, the Fuze Portal will reject PINs that are too simple, such as repeating digits (i.e. 4444 or 5555) and sequential numbers (i.e. 1234 or 5678).
Additionally, your PIN cannot include numbers duplicated from your associated DID (phone number). For example, if the last four digits of your DID are 5489, your PIN cannot include some or all of those numbers, in that specific sequence.