Looking for information on answering a call on Fuze Mobile? Please refer to Receiving a Call on Mobile.
Looking for information on accessing your voicemail on Fuze Desktop and Fuze Web? Please refer to Accessing Voicemail.
Whether you are currently communicating with someone in Fuze or you are using other applications on your computer, Fuze always notifies you when you receive a call. For details about call notifications, please refer to Notifications Settings.
If you are experiencing issues receiving calls, ensure your audio and network settings are configured properly. Please refer to Fuze Checkup for information on testing your Fuze setup.
When you receive an incoming call, you can answer, decline, view the caller’s profile, or send them a chat message using the following buttons that are available:
|Answer the call|
|Decline the call|
|View the caller's profile|
|Open a chat conversation with the caller|
See Call Queues for details about transfer actions that are available if you are part of a call queue.
If you receive a call when Fuze Desktop is not in focus (running in the background of other applications), a Fuze Calls pop-up window is displayed.