During a call in Fuze, you can switch easily from one Fuze-enabled device (such as Fuze Desktop, Fuze Mobile, a Desk Phone) to another.
For example, if you are on a call using Fuze Desktop, you can switch to Fuze Mobile so that you can step away from your desk without leaving the call.
Changing phones using Fuze Desktop or Fuze Web
To use this feature, your organization must be using a Fuze service level that allows multiple devices. Please check with your administrator if you are unsure of your current service level.
- Open the Audio menu and click Switch phones.
Click Ring My Other Phones.
All of your Fuze-enabled phones ring.
- Answer the device that you want to use to continue the call.
If you do not answer a device, the call is sent to your voicemail.
Changing phones using a Desk Phone
If you are using a desk phone, you can also press ** on your dial pad to switch phones.
Changing phones using Fuze Mobile
See the article Change phones while on a call using Fuze Mobile for more details.
To use this feature with Fuze Mobile, go to Settings > Call Settings and select VoIP Only.
See the Fuze Mobile article Call Settings for more information.
Changing phones and recording
During a manually recorded call, the recording stops when you change devices. To continue the recording after switching to the new phone, dial *3 if changing to a desk phone. There are two call recording entries created for the call.
If you transfer an automatically-recorded call to another device, the call is recorded automatically on the new device. There are two recording entries created for the call.