Looking for information on configuring how incoming calls are handled? Please refer to Call Handling and Call Forwarding.

Your preferred device is the device that Fuze uses by default when you place calls using Fuze apps. Whether you are using click-to-call or answering an incoming call, Fuze uses your preferred device unless you decide to select a different device at the time of your call.

Choosing Your Preferred Device 

To choose your preferred click-to-call device:

1. Open the Profile menu and click Settings.

   

2. Click Calls.

   

3. Under Place my calls using, select one of the following:

   1. Fuze Desktop (this app) or Fuze Web (this app)

      For Fuze Desktop, calls are placed directly from the Fuze app or browser.

      For Fuze Web, calls are placed directly from the internet connection.

   2. My preferred phone

      Depending on your Fuze service, you can configure Fuze to use one or more of the following as your preferred device:

      • Fuze Desktop - Calls are placed directly from your Fuze app using VoIP technology.
      • Fuze Web - Calls are placed directly from Fuze using VoIP technology.

      • Fuze Mobile  - Calls are placed from Fuze Mobile using VoIP technology (if connected to WiFi), or your mobile device’s data plan (if allowed, and if not connected to WiFi).

        When you place a call with Fuze Mobile, your Fuze Mobile application rings. When you answer, Fuze calls the number you clicked.

      • Desk Phone  - Calls are placed using your desk phone or physical device line using the phone number provided by your IT administrator.

        When you place a call with a physical device line, your device rings. When you answer, Fuze calls the number you clicked.

      • Other phone number - Calls are placed using a different phone number that you enter.

        When you use this option, Fuze sends an inbound call to the number you entered. When you answer, Fuze calls the number you clicked.